Refund Policy

At Grey Premium Clothing & Accessories Trading Company, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds: Refunds are available for items that are defective, damaged, or not as described. To be eligible for a refund, you must notify us within [number of days, e.g., 14 days] of receiving your order. Items must be returned in their original condition, unused, and with all tags and packaging intact.

2. Refund Process: To request a refund, please contact our customer service team at [Contact Information]. Provide your order number and details about the issue with your purchase. We will review your request and provide instructions for returning the item.

3. Return Shipping: If your return is approved, you will be responsible for the cost of return shipping unless the item was defective or an error was made on our part. We recommend using a trackable shipping service to ensure that the returned item reaches us.

4. Refund Method: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [number of days, e.g., 7-10 business days] for the refund to be reflected in your account.

5. Non-Refundable Items: Certain items, such as personalized or custom products, may not be eligible for a refund. Please check the product details for any specific return restrictions.

6. Exchanges: If you wish to exchange an item for a different size or color, please contact our customer service team to initiate the exchange process. Exchanges are subject to product availability.

7. Contact Information: For any questions or concerns about our refund policy, please contact us at care@greypremium.com.